Mission

We are seeking a proactive and strategic IT Product Owner to drive the vision, development, and rollout of standard IT products - primarily focusing on Atlassian Cloud solutions such as Jira and Jira Service Management - across large organizational units. You will be responsible for developing and implementing a clear product strategy, maximizing business value, and ensuring an exceptional user experience.

Key responsibilities:

Product Vision & Strategy:

Define and communicate a compelling product vision aligned with company objectives; set and track KPIs to measure success.

Product Rollout & Ownership:

Take end-to-end responsibility for standard IT product rollouts, ensuring technical feasibility and business efficiency.

Stakeholder Management:

Collaborate with internal and external stakeholders to gather requirements, manage expectations, and act as the main point of contact for product updates and escalations.

Backlog Management:

Own and prioritize the product backlog; maximize business value through effective demand management and clear prioritization.

Continuous Improvement:

Collect user feedback, conduct usability testing, and validate features to enhance user satisfaction and product adoption.

Cross-functional Collaboration:

Work closely with IT administrators, development teams, and external partners; participate in agile ceremonies to guide successful implementation.

Training & Support:

Develop documentation, deliver training sessions, and provide ongoing support to promote product adoption.

Compliance & Security:

Ensure all products and processes comply with legal, regulatory, and IT security requirements.

Market & Industry Analysis:

Stay updated on industry trends, conduct market research, and analyze competitor offerings to inform product strategy and differentiation.

Profile

Proven experience as a Product Owner, ideally in SaaS or ITSM environments.

Deep knowledge of Atlassian tools, especially Jira Cloud and Jira Service Management.

Familiarity with ITIL best practices.

Strong leadership in prioritization, strategic planning, and stakeholder communication.

Excellent interpersonal, problem-solving, negotiation, and documentation skills.

Demonstrated user-centric mindset and ownership mentality for managed tools.

Proficiency in agile methodologies (Scrum, Kanban); Product Owner certification (CSPO/PSPO) preferred.

Awareness of legal, regulatory, and IT security requirements.

Nice to have requirements:

Advanced knowledge of IT security practices and protocols.

Experience ensuring compliance with relevant legal, regulatory, and internal standards.

Additional certifications related to agile, ITIL, or Atlassian products.

Hybrid work model – 3 days per week from the office (Warsaw, Lublin, or Poznań).

Organization

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

• Flexible working hours.
• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.
• Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.