Inetum Solutions

In the digital age, expectations are changing fundamentally, leading companies to deeply rethink the way they interact and operate. At the same time, digital disruptions are rocketing, offering new opportunities:

• Market Rules: reduced market entry barriers, desintermediation risks, new disruptive business models...
• New demands: a change in the relationship with customers and consumers (personalization, omnichannel behavior,...), with employees (necessity to be attractive...), and with society in general (ethic behaviour) brings new usages in the way we work, collaborate, communicate and interact (mobility, teleworking, social networks, etc.).
• Ecosystem: Companies no longer act alone - alliances, networks, extended competences, and mergers and acquisition bring new ways of collaboration (network project collaboration, standardization/core modelling, process digitization, etc.).
• Regulation: Regulation is expanding - GDPR, product traceability, fight against fraud, anti-corruption rules and features are becoming key...
• Sustainability: Sustainability is at the same time a strategy, operationnal tactics, behaviours, decision drivers, a transformation plan... and brings new opportunities for companies.

To surf disruptions rather than being disrupted, organizations must reinvent their business tactics and applications using next-gen solutions, and gain in speed and agility to meet tomorrow’s challenges.

The Inetum Business Solutions offer is an accelerator for their transformation.

• Digital Customer Experience: Reinvented and highly enriched Customer/Consumer experience – customize and configure customer offers (Mobile Sales, offer configuration, digital subscription), lead the omni-channel customer journey (self-service, click-to-chat, click-to-call, social networks), improve your lead transformation rate with Digital Marketing (modelling and automation of customer campaigns and lead nurturing), improve your B2B/B2B2C/B2C business through e-Commerce solutions, and optimize self-care to increase retention.

• Financial and operational performance: Improve your performance in Finance (collaborative closing, invoice dematerialization, self financial reporting...) and Operations (extended supply chain, smart warehouse management...) taking advantage of next-gen ERP solutions through real-time enterprise, mobility, big data, smart collaboration, embedded reporting and analytics features.

• Digital Employee Experience: Become a first-class employer through new and personalized employee relationships. Promote an employee-centric platform that fulfils employer brand promises. Manage employee data and information (supplied by Human Capital Management), provide an efficient workplace that promote new ways of working, and increase collaboration and decision-making abilities.

Inetum's end-to-end offer fully lets you benefit from the Next-Gen Solutions promise by choosing the right architecture and implementing best practices brought by our solutions:

• Define and design your roadmap to the cloud or On-Premise Solutions,

• Re-plan your existing ERP and mitigate between a hybrid or Big Bang scenario,

• Improve your business processes with solution-embedded best practices,

• Reduce implementation time with an agile approach,

• Leverage UX/UI methods to maximize user adoption,

• Maintain in condition (AMS) to optimize your ROI and reduce time-to-market

… thanks to our first-class combination of business knowledge, solution expertise and committed results.

Digital Customer Experience:

• E-commerce: Adobe Magento, SAP Hybris, Salesforce, Mirakl, Akeneo, Wizzaplace, Orocommerce
• Contact Centre Automation: Genesys
• CRM: Oracle, Salesforce, Microsoft Dynamics 365, SAP C/4HANA, Adobe 
• Customer Web Platforms: Liferay, Acquia, Sitecore, Adobe

Financial and Operationial performance:

• PLM: PTC, Dassault Systems, Aras
• ERP: Oracle, Microsoft Dynamics AX, SAP S/4HANA, Sage Business Cloud
• SCM: Ivalua, Wonderware, SAP S/4HANA
• Billing: Opencell, Zuora, Ericsson, Comarch
• IOT/Big Data: PTC, Software AG, Cloudera

Digital Employee Experience:

• Payroll: HR Access
• HCM: Cornerstone, SAP SuccessFactors, Talentsoft
• Digital Workplace: Microsoft Office 365, Sitecore, Liferay