Salesforce

Inetum, Salesforce's main partner in Europe

Inetum is a Summit Partner in Europe, we deliver the full range of implementation and consulting services across the Salesforce value chain: from upstream customer experience consulting, through omnichannel customer journey design, to the implementation and maintenance of Salesforce clouds and industries.

With more than 380 certified consultants, holders of more than 850 certifications and our centers of expertise in France, Belgium, Spain, Portugal as well as nearshore/offshore capacities in Tunisia and Mexico, we aim to deliver the right solution for your specific needs. With more than 240 projects successfully delivered is yet another example of our Salesforce digital impact.

Salesforce: 360 Customer Platform

Salesforce is a cloud-based solution which provides customer relationship management (CRM) software and applications dedicated to customer service, sales, marketing automation, analytics and e-commerce. It is a system for managing all of your company’s interactions with current / potential customers, streamlining processes, and improving profitability.

Through its complete suite of products, Salesforce connects business to their customers with a 360 platform to deliver the right experience at the right time to maximize sales.

Help you increase efficiency and turnover

There are enormous benefits to using Inetum’s Salesforce solutions.

We can help your company increase efficiency and turnover in the following fields.

  • Develop sales more easily.

  • Adopt a complete digital in-store approach to re-invent your store concept and sales practices.

  • Generate cross-selling.

  • Make your salespeople proactive in anticipating customer requirements.

  • Manage and increase the productivity of your Salesforce using mobile technology and a 360° real-time customer view.

  • Maximize sales with better pipeline.

  • Guide reps through sales stages and generate accurate quotes.

  • Develop and boost your digital marketing.

  • Increase market coverage and enhance campaign efficiency by identifying opportunities in the sales funnel with high anticipation.

  • Maximize your contract renewal rate by anticipating renewal deadlines and assessing the relationship.

  • Instead of mass communication, send personalized messages that focus on customer interests and needs. Integrate communication in sequenced interactional journeys to produce a continuous and coherent experience.

  • Customer/Consumer data and information are keys to an efficient digital strategy that generates added business value (revenue and margin).

  • Digitize customer services.

  • Improve customer satisfaction by implementing customer satisfaction measurement and visibility, as well as account management.

  • Innovate quickly with purpose-built automation and integration to core banking and insurance platforms.

  • Omnichannel selfcare is the best way to satisfy customer preferences and increase interaction with your brand. It requires pro-active data analysis and operational process alignment to provide answers and appropriate services.

  • Analyze customer information to adjust winning services and journeys.

  • Customer/Consumer personalization based on data analysis is becoming standard practice.

A strategic partnership to elevate business solutions

As a Summit Partner, we have developed extensive expertise in Salesforce technologies, enabling us to offer you a valuable service that meets the expectations of your clients.

  • Partnership: Our strategic partnership enables us to develop a unique level of expertise in our business verticals, and to benefit from regular exchanges with Salesforce on the trajectory of product convergence.

  • CRM: We have expertise in customer relationship management by sector through our numerous implementation references, giving us a perfect mastery of sales, service and marketing processes.

  • Architecture: We benefit from a strong expertise in Salesforce complex architectures; and oriented micro-services (with the integration of Mulesoft in particular).

  • Excellence: We have a lot of experience in building Salesforce Centers of Excellence, particularly with banking and financial services industries.

  • Delivery: Our dedicated Service Centre enables industrialized delivery with the ability to offer onshore/nearshore models that guarantee our commitments.

  • Skills: Our more than 50 certifications, enabling us to guarantee expertise and skills maintenance, as well as anticipating the service continuity required for your transformation projects.

Whether it's a prospect, or a customer brought in by Salesforce, a large enterprise, or a small, or medium-sized business, we support the customer's project from end-to-end. This happens through solution design, rapid implementation, or GenAI awareness training and integration of the various Salesforce components (Salesforce Automation, Customer Service, Field Service, Self Service, Marketing automation, Integration, Customer 360). We continue to support the production process with training, management services, or sourcing and consultancy. We also help to optimize the use of the Salesforce Platform so as to perfect the digital customer experience.

Hundreds of customers

With more than 240 projects successfully delivered, we cover the entire Salesforce ecosystem to deliver optimized solutions that create value.

 We have developed a high level of sector expertise as well as major functional and technical knowledge of Salesforce products relating to the Public Sector, Financial Services, Energies & Utilities, Healthcare, Manufacturing, Retail & Consumer Goods.

Our expertise includes, among other things: center of excellence, telephony services, self-service portal, Application Management System, Front/Back model, full CRM implementation & migration, field-service roll-out & migration, membership platform, customer services, marketing, and Foundation Activities.

Our Customer Satisfaction (CSAT) on Salesforce service is: 4,9/5.

Contact us

Please feel free to contact us:

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We would be happy to advise you, whether you are considering equipping yourself, or optimizing an existing set-up.