Service desk 3.0.: what the future of user experience holds for us
Service desk 3.0.: what the future of user experience holds for us
Opinion article
Publication
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We are part of a highly complex and permeable system, but this is nothing new. Reviving one of the most used acronyms of the century, we operate in a VUCA world, a world characterized by being volatile, uncertain, complex and ambiguous. The result of this is the incessant whirlwind of technological revolution that we have seen in recent decades.
By Carla Alexandre, Head of Managed Services at Inetum Portugal
