Improve the flow between digital channels and shops
A model aligned with new customer expectations
The retail landscape is changing. e-Retailers are taking an increasingly large share of the market and are challenging the economic model of traditional retailers.
Customer demands have greatly increased and pure players have raised the standards expected by consumers. For traditional retailers, reaching this level of requirements requires an organizational, business and IT overhaul of their IS.
Retailers' information systems must be transformed to distribute products via multiple-channel shops, eCommerce, stockists, marketplaces, etc., but without hoarding stock. Also, they have to provide a unified vision of the customer, capturing information everywhere, and distributing it to all sales parties. And to have the ability to incorporate partnerships fast and offer new services to customers, means that your IS must be more agile and connected than ever before.
Integrate physical and digital channels for a new retail experience
Let’s plan your transformation jouney
Design and implement a complete IT roadmap for retailers in a best-of-breed model (mid-sized companies)
Optimize the digital flow with suppliers (product catalogue and supply chain), and global inventory availability
Inetum is also a publisher of solutions. Our Software branch has a practice dedicated to each part of the supply chain.
Our added value
Inetum works with more than 300 clients, including very large international food and non-food retailers, as well as numerous mid-size brands. Our expertise in the retail sector enables us to carry out any possible project and turn it into tangible results for our clients.
- Customer loyalty through an improved customer experience
- Increased revenue per customer thanks to the ability to make recommendations, personalize offers, adapt pricing in real time and optimize customer journeys
- Reduced inventories through optimized supply chain
- Agility and openness to adapt fast to business needs and connect with innovative service providers
- Quality of service, both for customers and employees, including increasingly complex and sensible store operations
Our solutions include...
► Omnichannel, eCommerce/mCommerce platforms (Customer journey and Customer Experience management, B2C and B2B)
► Customer management and marketing solutions (unique customer repository, CRM, campaign management and loyalty schemes)
► SAP for Retail and Fashion (end-to-end financial and supply-chain management, including warehouses (eWM), fully optimized based on S/4 add-ons)
► Store-operation support (OmniCommerce software and hardware provisioning, Point of Sale solutions)
Strong partnerships with recognized software vendors to build relevant solutions
Inetum works closely with major software vendors on the market and our teams are experts in Oracle Retail, SAP Hybris, Magento, Symag, SAP Retail and SAP Fashion, Liferay, Sitecore, Quable, and more.
We also maintain an observatory of innovative solutions, in close contact with a significant number of start-ups to take advantage of innovation development in Order management systems (OMS), Product Information Management and Digital Assets Management, Order to Cash Solutions, etc.