Supporting our customers towards a responsible and sustainable digital transition

Supporting our customers towards a responsible and sustainable digital transition

We generate value for our clients through innovative and sustainable solutions.

In view of rapidly evolving technologies and the accelerating digital transformation of its clients, the Inetum Group, anxious to adapt its offers to the challenges of tomorrow, proposes innovative and sustainable offers in order to:

  • assert a clear and unique strategic positioning;
  • intensify its efforts to develop offers and solutions adapted to clients’ requirements and needs;
  • adapt its ability to market its offers and solutions in a market where consumption patterns are changing (end-to-end solutions, agility, production distribution, nearshore, Devops, SaaS, IT-as-a-Service, etc.).

Our current offers

Solutions to support changes in public services.

HORUS adapts to the organizational context of each SMI, to provide all its professionals with optimal support, whether they work at headquarters or in other regions.


In each French Department, PMI or Mother and Child Welfare entities promote the health of future parents, pregnant women, and children between the ages of 0 and 6.

These tasks form part of the promotion and protection of children and families’ welfare, and are performed by healthcare workers  - doctors, midwives, pediatric nurse practitioners, marriage and family counselors, etc.

PMI workers operate within the framework of prenatal or postnatal visits or consultations, health check-ups, or marital or family counseling.

The main objectives are to:

  • offer healthcare workers the tools to manage medical follow-up files at PMI offices for mothers, children, or patients at family-planning centres
  • ensure the necessary confidentiality,
  • provide a longitudinal and cross-cutting vision of the care path
  • accelerate and secure the circulation of information thanks to personalized workflow
  • work towards paperless communication with stakeholders (CAF, ministry, etc.)

Faced with a growing number of beneficiaries, local authorities need efficient tools to support them in their missions. With Iodas, which equips 2/3 of the departments in France, you get a 360° view of the beneficiaries of your community's social action and optimize your support.

Iodas covers the following areas

  • Children (mother and child protection, adoption, child protection, support for families in difficulty),
  • Disability (accommodation, social integration, and financial aid to disabled people),
  • Elderly people and dependency (creation and management of retirement homes, assistance),
  • Management of individual solidarity allowances (RSA, APA, PCH), integration and employment.

Designed in partnership with local authorities, Inetum4HR provides a 360° view of career management: qualifications, jobs, positions and staffing, recruitment, internal mobility and professional assessment; optimising resources and refocusing the HRIS on talent management.

Some customer references

Today, the departments are key players in the fight against exclusion and poverty, and in providing assistance to the elderly, children, and the disabled. However, they are faced with a scissors effect (a drop in state subsidies and an increase in the number of beneficiaries) which requires the use of more efficient tools, particularly software solutions. Working with Inetum for 25 years, the Ain department is one of the forerunners in the digital transformation of social services. With eight other departments, it has co-constructed the PCRM-IODAS offer. The goal is to create a new relationship with citizens and make daily life easier for departmental employees.

MDPH receives 35,000 requests per year with a considerably reduced processing time since the implementation of PCRM-IODAS.

A new portal to simplify the management of requests resulting from the 2005 law, MDPHs (Departmental Centres for the Disabled) were created to become the one-stop shop for all procedures related to disability.

The MDPH of the Nord department, MDPH59, manages 280,000 people concerned by disability (11% of the department's 2.6 million inhabitants). Organized into five distinct sectors, MDPH59 currently employs 280 agents who process approximately 280,000 active files per year, and the numbers keep growing (+4% in 2019).

The Public CRM-Iodas solution

A new portal went online in December 2019. It is based on Public CRM-Iodas, Inetum Software's digital solution that combines the management of relations with the administration and the processing of social aid files.

The new portal includes the following functionalities: follow-up, opening new files, and online forms. These functionalities are enriched every month.

The portal has already proven its effectiveness, particularly in the context of the health crisis that the country has been experiencing since the spring. “During the lockdown period, the portal allowed us to keep in touch with users,” says the director. "There was no avalanche of phone calls when the physical reception on site was no longer assured. It is significant that the portal partly compensated over this period.”

Following the merger between the city and the Agen agglomeration in 2015, EPCI had to equip itself with an evaluation system to match this mutualization. Anticipating retirements, retaining skills and controlling the payroll, obtaining a short- and medium-term vision of the needs of the services to ultimately ensure a quality public service; these are all issues that justify the implementation of a forward-looking management of jobs and skills (GPEC) at the cutting edge.

Putting the employee at the heart of HR management

The municipality decided to use Inetum4RH's GPEC. To ensure a response as close as possible to its needs, the agglomeration agreed to act as pilot for the solution with a step-by-step integration of the different modules: Position, Evaluation, Training, Recruitment. A co-construction that allows the community to test in real time and to propose all the necessary adjustments for an optimized use. For its part, Inetum gathers valuable lessons and new ideas to improve the solution. A win-win partnership that will undoubtedly benefit future users within communities.

Designed in partnership with local authorities, Inetum4HR provides a 360° view of career management – qualifications, jobs, positions and staffing, recruitment, internal mobility and professional evaluation, optimizing resources, and refocusing the HRIS on talent management.

With the deployment of the Artémis TABS tool, Inetum is putting innovation at the service of the daily work of firefighters in the Rhône and Doubs departments.

Since May 2020, the fire and rescue services of the Rhône and Doubs departments have been equipped with Artémis TABS digital tablets. This innovative device, developed by Inetum, enables real-time digitalized inter-service information exchanges, generating concrete benefits in the treatment of victims by teams in the field. With this tool, Inetum demonstrates the logic of a positive digital flow at the service of all, and confirms its dimension as a historical and privileged partner of the public health service.

In connection with the fire and rescue services of the Doubs and Rhône departments, Inetum has developed the "Artémis TABS" digital tablet, which covers all operational aspects of daily interventions, including the care of victims, facilitating all exchanges with the regulation of the 15 center (SAMU). The objective of the SDMIS (Departmental-Metropolitan Fire and Rescue Service) is to be able to do their 100,000 annual casualty reports in digital format.