Consulting - Financial Services​

Rethink the customer relationship

• Define an end-to-end & integrated customer journey (design thinking, UX/UI, user stories) ​
• Adapt the relationship model to digital and omnichannel challenges (ATAWAD, KYC, RGPD)​
• Multiply sales action through data and technologies (CRM, call centres, chatbots, robo-advisers)​

Make processes work for customers

• Reorganize the middle/back office (automation, lean)​
• Steer operational transformations (mutualization, mergers/entity organization)​
• Optimize end-to-end processes​

Ensure Process compliance​

• Manage KYC projects from process redesign to implementation management​
• Ensure the operational implementation of compliance measures (Basel III, IRFS MIF2, RGPD, Solvency 2)​
• Propose anti-money laundering/anti-fraud solutions integrated into IS processes​

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Capture the business value of innovations​

• Analyse new market trends​
• Assist in the identification of use cases in synergy with the Inetum Lab ​
• Lead the ideation and POC phases​
• Manage innovation deployment programmes​

Adapt to the changing market of payments​

• Propose payment- and cash-management offers adapted to market developments and uses ​
• Support implementation programmes throughout the innovation and IS chain as part of a partner approach​
• Share business intelligence and technology watch​