Consulting - Financial Services​

Sustainably rethink your business models

Inetum Consulting develops offers and solutions as close as possible to your concerns.​

Rethink the customer relationship

  • Define an end-to-end & integrated customer journey (design thinking, UX/UI, user stories) ​
  • Adapt the relationship model to digital and omnichannel challenges (ATAWAD, KYC, RGPD)​
  • Multiply sales action through data and technologies (CRM, call centres, chatbots, robo-advisers)​


Make processes work for customers

  • Reorganize the middle/back office (automation, lean)​
  • Steer operational transformations (mutualization, mergers/entity organization)​
  • Optimize end-to-end processes​


Ensure Process compliance​

  • Manage KYC projects from process redesign to implementation management​
  • Ensure the operational implementation of compliance measures (Basel III, IRFS MIF2, RGPD, Solvency 2)​
  • Propose anti-money laundering/anti-fraud solutions integrated into IS processes​


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Capture the business value of innovations​

  • Analyse new market trends​
  • Assist in the identification of use cases in synergy with the Inetum Lab ​
  • Lead the ideation and POC phases​
  • Manage innovation deployment programmes​


Adapt to the changing market of payments​

  • Propose payment- and cash-management offers adapted to market developments and uses ​
  • Support implementation programmes throughout the innovation and IS chain as part of a partner approach​
  • Share business intelligence and technology watch​

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