Dreamforce Day 2: AI Agents Take the Wheel for Growth and Efficiency

SAN FRANCISCO, USA - Day 2 of Dreamforce made one thing crystal clear: the immediate priority for enterprise is the accelerated transition to the Agentic Enterprise, driven by AI and underpinned by robust, trusted data. 

The recurring theme across the hundreds of sessions of this day was the deployment of intelligent software agents (dubbed Agentforce) across every critical line of business, augmenting human capability for unprecedented growth and efficiency.

The sheer volume of sessions focusing on Agentforce, Data Cloud, MuleSoft, and Slack confirmed that this transformation is not a distant vision, but a mandate for today.

The Core Strategy: Data, Orchestration, and Trust

Salesforce and OpenAI are uniting trusted enterprise data with frontier AI models, enabling companies to query records, analyze conversations, and build visualizations directly in ChatGPT. This integration ensures secure, data-driven workflows while giving businesses full control over governance and customer relationships.

All the sessions guide us to one conclusion: the transition to an Agentic Enterprise requires a secure and unified platform approach and its AI integration:

• Data Foundation: Data Cloud (formerly Data 360) is the non-negotiable prerequisite, harmonizing disparate structured and unstructured data to establish the single, trusted source of truth required for reliable AI outcomes.
   
• Workflow Orchestration: MuleSoft and Slack are essential enablers, providing the necessary connective tissue to orchestrate AI agents across complex enterprise systems and seamlessly integrate AI workflows directly into the flow of work.
   
• Trust and Governance: Underlying all discussions was an unwavering focus on responsible AI, with numerous sessions addressing data governance, security, and implementing necessary guardrails to protect customer and corporate data in this new agentic era.

Key Takeaways from the Top 5 Industry Keynotes

Our team in San Francisco is keeping us up to date with the latest trends shaping Dreamforce. And it’s perfectly captured in this thought of Frederic Michelon, SVP-Global Practice Manager Salesforce: 

‘Dreamforce showed us the present and the future: AI agents are transforming industries today. Financial Services cut service times from hours to minutes, Consumer Goods optimize promotions in real time, Public Sector scales services securely, and Service boosts efficiency. Trusted data and orchestration are now the foundation for growth.’

Among the 757 sessions held on Day 2, industry keynotes stood out for their clear demonstration of how Agentforce is already reshaping operations, driving efficiency, and unlocking growth across sectors.

In Service, the shift toward proactive engagement is no longer aspirational, it’s happening now. Agentforce is transforming Service Cloud into a comprehensive platform that spans contact centers, field operations, HR, and IT. Human representatives are supported by AI co-pilots within the Agentforce Service Console, while leaders gain strategic oversight through a real-time Command Center. With personalized, always-on self-service powered by Data Cloud, early adopters are already reporting efficiency gains between 25% and 30%.

In the Consumer Goods sector, Agentforce is emerging as a strategic ally in navigating market instability. The Agentforce 360 platform unifies fragmented data, teams, and workflows. Key Account Managers benefit from the Trade Promotion Management Agent, which recommends optimal promotional tactics and automates accruals, addressing the industry's historically inefficient promotional spend. Meanwhile, field teams are set to gain real-time, prioritized guidance through the upcoming Retail Execution Agent, delivered via hybrid mobile apps.

For the Public Sector, Agentforce is enabling governments to scale services securely and efficiently. AI agents are taking over repetitive tasks and bridging disconnected systems, freeing human staff to focus on mission-critical work. The vision is bold: reducing service delivery timelines from months to mere hours. This transformation is anchored in a deep commitment to national security, exemplified by the new Mission Force platform.

In Financial Services, Agentforce is redefining both client service and internal operations. Relationship managers are supported by agents that automate administrative tasks, such as scanning notes and updating opportunities and deliver tailored playbooks. Agentforce Voice is eliminating long wait times, while compliance is safeguarded through tools like the Process Compliance Navigator. Early results are impressive, with some firms reporting a 50% reduction in costs related to customer phone inquiries.

Finally, a second keynote focused specifically on Agentforce for Financial Services highlighted the next evolution: agents that not only assist but act. These agents are resolving high-volume service tasks, like debit order reversals, in minutes instead of hours. Compliance is embedded directly into workflows via the Process Compliance Navigator, leading to dramatic productivity improvements, including an 80% reduction in average handling time for certain service cases.

In Summary

Day 2 of Dreamforce affirmed that “Agentic Enterprise" is the new frontier of digital transformation. The future of operational excellence, customer experience, and compliance is clearly linked to the intelligent deployment of trusted AI agents, all built on a unified platform that makes data actionable.

Stay tuned. Our team is in San Francisco and tomorrow we will bring you the third and last day of Dreamforce, reporting on the key takeaways of the major closing sessions.

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