Microsoft Dynamics 365

We are a Microsoft certified partner

At Inetum, we help organizations integrate their core processes, transforming the way they collaborate, make decisions, and grow. With Microsoft Dynamics 365, businesses can transition to smarter, people-centric management that is aligned with strategic goals and ready for continuous innovation.

What challenges do these solutions overcome?

Dynamics 365 is a suite of business management software that provides companies with the ability to manage their commercial, financial, and customer service activities from a single unified platform. With the support of AI (Copilot), Dynamics 365 is a powerful tool for improving your performance and optimizing customer and user experience. These intelligent business applications (with many out-of-the-box and configurable features), sit in a large ecosystem that uses an innovative technology base connected with other Microsoft products and services.

These features are offered in separate modules, which can be activated according to the needs of each company. Dynamics 365 is hosted in highly secure data centers and available in cloud, or SAAS mode.

The Power Platform is a set of low-code tools that do not require in-depth technical knowledge and allows users to create business applications and portals, automated processes, and data analysis reports. The Power Platform supports Dynamics 365 by allowing users to adapt and increase the capabilities of Dynamics 365. It also gives users more flexibility and independence to meet their specific needs without the need for advanced development skills.

Let Inetum Solutions transform your company into a 21st century entity that has a positive impact on the planet, our society, and your turnover.  

What we can streamline

Our specialized teams support you from start to finish in the modernization of your processes, both in front and back office. These include sales processes, marketing campaigns, event management, customer service activities, financial processes, supply chains, human resource management and point of sales.

By deploying Dynamics 365 you will:

  • Improve your customer knowledge - anticipate their needs and personalize your offers.
  • Manage your sales pipeline, track your opportunities, collaborate with your teams, and close more sales.
  • Automate your marketing actions.
  • Offer omnichannel customer service, resolve issues quickly and retain your customers.
  • Manage your accounting, cash flow, taxation, and reporting.
  • Manage your inventory, purchases, sales, transportation and production.
  • Plan, manage, and deliver your projects on time, and within budget.
  • Manage your field interventions, technicians, equipment and contracts.

Beyond the great functional richness of the platform, one of the advantages of Dynamics 365 is its perfect integration with other tools, whether it’s Outlook for emails, the Office suite, Teams or LinkedIn. This native integration makes it easier for users to work smoothly and consistently across other tools. This helps speed up adoption and change management.

What we offer

With over 25 years of experience in Microsoft technologies, Inetum has built a strong reputation as a trusted partner for digital transformation.
 
+330 certified consultants specialized in Dynamics 365 and Power Platform.
+300 successful projects across multiple industries.

We provide a comprehensive service portfolio that includes:

  • Consulting and business process analysis to identify opportunities for improvement.
  • Implementation and integration of Dynamics 365 CRM and ERP solutions.
  • Deployment and customization to fit your specific requirements.
  • Training, support, and maintenance to ensure long-term success.

Our expertise spans CRM, ERP, and Power Platform, enabling us to deliver end-to-end solutions that enhance productivity, improve customer engagement, and accelerate innovation.

Our customers

With more than 300 projects delivered, we have a vast amount of experience with the Dynamics 365 solution (both CRM and ERP) for customers in all industries.

Press release

Inetum has secured a new framework agreement with the City of Bruges, including the purchase, support for purchasing, and management of both Microsoft licenses (Office, CSP, EA, etc.) 

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Here are some examples of our Dynamics 365 deployments:

  • We set up a CRM for different subsidiaries from a leading mobile operator, both in France and in Africa.
  • We helped an aeronautics company set up its project management tool.
  • We implemented (in various countries) the ERP of a plastic recycling project.
  • We have been helping a travel operator with its CRM tool to sell luxury vacations in upscale holiday resorts.
  • We migrated the ERP of a gas distribution company to cloud technology.
  • We supported an airline company in the implementation of the Power Platform and the definition of the associated governance.
  • We deployed a CRM of a non-profit company (in the music sector) to manage the relationship with streaming platforms (Apple, Spotify, Deezer, etc.)
  • We implemented Dynamics 365 at a regional hospital to help it track patient claims.
  • We deployed a financial management system for a retailer.

These examples show the solution's flexibility to fit with different business processes and showcase Inetum’s skills in using the tool's features to optimize its standard installation for customers. 

Inetum has solid assets to support its customers' transformation - innovation is at the heart of our DNA. Thus, our strong expertise in the Dynamics solution, our ability to address global CRM and ERP projects, our service covering build and run, our international presence and our ability to manage complex integration projects are undeniably differentiators on the market.

Certified Excellence

FastTrack-ready delivery model aligned with Microsoft’s “Success by Design”

+330

Certified consultants

+3,000

Microsoft certifications across the Inetum group

+120

advanced certifications in Dynamics CRM

+90

Advanced certifications in Dynamics ERP

Contact us

Ready to transform your business processes with Microsoft Dynamics 365?

Contact our experts today and discover how Inetum can help you optimize operations, strengthen customer relationships, and accelerate growth.

Please feel free to send us an email at: 
inetum-dynamics@inetum.com