User satisfaction at the centre of your business
Improve your interaction with end customers and transfer your traditional business to new digital services.
Inetum has a large coverage of the Service Business, in addressing both Services to people/B2C (Private Healthcare / Nursing homes, Postal services, social services, Private school Groups, Real Estate, restaurant Groups) and Services to Enterprises/B2B (Facilities management, workforce management, Quality Control/certification, Call Centres, collective Food Groups, Digital/IT services / IT services providers):
High customer focus by achieving Customer Satisfaction through enhanced customer interaction and efficient, high-quality services to people and enterprises.
Sales efficiency to proactively meet customer expectations and needs.
Launch of New Services: Service Players need to develop new services to compensate for the decline of traditional services (such as postal services). New digital services are growing fast, especially e-care and home-care services.
Staff & Talent Management: Efficient Staff Management is required due to Churn and Talent Acquisition Issues in the Service Industry.
Innovation: Convenient & fluid customer experience through technology – social robotics, voice assistance for people, contactless transactions, Virtual visit of real estate properties…
Lower cost: Cost optimisation through outsourcing of non-core business (such as IT & support functions).
Sustainability & Recycling: Sustainable relationship with customers & ecosystem to maintain growth. Service players will increase their revenues by leveraging the growing recycling economy.
Your technology partner in implementing your services
Benefit from IT to get customer satisfaction.
Technology & innovation are key drivers to achieve your objectives as they enable:
“Customer Satisfaction” approach and tools (CRM, Sales Efficiency, Portals) to improve customer interaction and allow service players to deliver high quality services.
Through up-front business consulting and the setting up of Digital Platforms, Service players will quickly launch new and innovative services – e-care, homecare, recycling services, etc. – to increase their revenues.
Cost optimisation through the outsourcing of non-core business (application maintenance & support; IT infrastructure services).
Higher productivity & efficiency though process streamlining & alignment (such as ERP) and tools (workplace mgt, HR IS, RPA, Time Mgt), to improve the Employee experience.
Efficient data analysis, open & scalable IT architectures, and IT digitalisation achieved through our IT Excellence approach (Data Mgt, API mgt, IT Ops, Cloud…).
“Your Key Partner in addressing a Wide Range of Specific Service Areas: both Services to People/B2C (Private Healthcare / Nursing homes, Postal services, social services, Private school Groups, Real Estate, restaurant Groups) and Services to Enterprises/B2B (Facilities management, workforce management, Quality Control/certification, Call Centres, collective Food Groups)”
We cover all segments in the Services sector
We serve global players and their local teams.
CLOSE TO THE CLIENT
We help both international service firms and their local offices (such as large workforce management companies, digital players, Call Centres) and domestic players (such as Postal Services, Real Estates, Restaurant Groups…) in their transformation while acting close to clients and local contexts
GLOBAL COVERAGE OF THE SERVICE SECTOR
A wide scope covering all segments in the Service Business, addressing both Services to people/B2C and Services to Enterprises/B2B
INTEGRATION EXPERTISE IN CUSTOMER DIGITAL INTERACTIONS / WEB
such as Agile environments, CRM, Web sites, Digital Platforms/Portals (e-care, e-commerce, social platforms), mobile apps, Sales Efficiency (salesforce)
OUTSOURCING & TRANSFORMATION EXPERIENCE
such as transformational outsourcing (IT infrastructure, Workplace, New AMS), Cloud Transformation.
EXPERTISE IN ERP/SAP INTEGRATION & MAINTENANCE
such as SAP Builds & AMS, migration to S/4Hana.
Technology to support your service offer
Our catalogue of IT solutions is dedicated to the excellence of your services.
Services to People
Customer Experience and Quality of Service (Web/Portal, Customer Experience / CRM, E-commerce, Mobility, Dematerialization)
Launch of New Services
Social, E-care platforms, Business Consulting for developing recycling & waste management services à “Watch My Parents” and home-care solutions for elderly people
Services to People - Customer Experience and Quality of Service (Web/Portal, Customer Experience / CRM, E-commerce, Mobility, Dematerialization
Services to Enterprises
Efficient Staff Management and Talent Acquisition (Employee Experience, Digital Culture, Digital workplace, HCM, Time & Activity Management, Remote Working, Payroll)
Full Application & Infrastructure Outsourcing
Datacentre service transformation
IT Digitalisation & efficiency, such as Go-to-Cloud, Go-to-agile, APIsation, Smart Automation, IT ops, application migration, cybersecurity
A broad software ecosystem
Check out our related offers.
We build change together with our clients.
Digital Customer Experience
Redesign and enhance your Customer and Consumer experience.
Digital Employee Experience
Become a first-class employer through new and personalised employee relationships. Promote employee-centric platform that fulfils employer brand promises.
Use data to activate performance levers across all layers of your company, institution and beyond.
A new way to develop your organisation.
Make your processes more agile and innovative.
Modernise your infrastructures and make your digital transformation a success.